The Challenge: Why AI Often Fails in Enterprises
Most enterprises want to leverage AI — but struggle to turn prototypes into production. Here’s what usually goes wrong:
Disjointed systems and multiple vendors slow down execution.
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Data lives in silos—unstructured, outdated, or non-searchable.
Compliance, privacy, and trust remain afterthoughts.
AI pilots never scale, leaving no measurable ROI.
Teams lack in-house AI expertise to maintain and optimize.
Our AI Service Offerings
AI Strategy & Readiness
We begin by identifying high-impact, ERP-centric AI opportunities.
- ROI and readiness workshops
- Use-case triage for Odoo/Salesforce
- TCO modeling and platform selection
Data & Knowledge Engineering
We prepare your data to fuel powerful AI systems.
- Data ingestion from SaaS, files, APIs
- Cleansing, embeddings, and vector DB setup
- Sync pipelines from ERP/CRM and warehouses
Retrieval & Optimization
We engineer retrieval systems built for precision and scale.
- Hybrid search (ANN + BM25), re-ranking, Long-RAG
- Domain-specific retrieval tuning and profiling
LLM Customization
We fine-tune models for your workflows and data.
- Supervised fine-tuning, LoRA, PEFT, RLHF
- Model quantization and distillation for edge/on-prem
Prompt, Agent & Workflow Orchestration
We build intelligent agents that interact with your ERP and CRM.
- Prompt-template design
- Function calling and autonomous agents
- Guardrails, approval flows, and policy enforcement
Evaluation, Testing & Monitoring
We ensure accuracy, trust, and reliability at every step.
- Automated regression tests (RAGAS/DeepEval)
- Live shadow tests and drift dashboards
Deployment & MLOps
From proof-of-concept to production—seamlessly.
- GPU/CPU or serverless deployments
- CI/CD pipelines and observability layers
- Blue-green releases for safe updates
Managed Optimization
We stay with you post-deployment.
- 24×7 support and monitoring
- Monthly optimization sprints
- Roadmap and compliance updates
Training & Enablement
Empower your teams with AI capability.
- Prompt School training workshops
- Center-of-Excellence setup
- Adoption playbooks and metrics
Why Choose Softbay AI Services
Continuous Optimisation
We continuously tune retrievals, prompts, and infrastructure to increase recall, reduce cost, and improve latency.
ERP-Native AI
We integrate AI directly with your ERP, CRM, and data systems, ensuring your business logic, workflows, and security remain intact.
Faster Time-to-Value
Our proven Discover → Build → Run → Govern playbooks deliver AI pilots in weeks, not quarters.
Enterprise-Grade Governance
SOC-aligned designs, PII redaction, audit trails, and compliance frameworks are built-in from day one.
End-to-End Ownership
From data ingestion and model tuning to deployment and MLOps, Softbay owns every layer—so you never juggle multiple vendors or disconnected tools.
Packaged ERP-First AI Use Cases
Operations Copilot (Odoo/Salesforce)
Query orders, invoices, inventory, or payments in natural language—right inside your ERP.
Document Intelligence for Finance & Legal
Auto-extract key terms, amounts, and renewal data, and push insights back to your ERP/CRM.
Service & Support Assist
Retrieve troubleshooting steps and SOPs to reduce resolution times.
Sales & Customer Success Copilots
Summarize account health, identify upsell opportunities, and surface ERP-driven insights.
Forecast & Anomaly Detection
Detect demand or margin drifts and trigger automated ERP workflows.
Case Studies
